ONLINE PURCHASES ON PEPPERMINTCYCLING.COM / 30 DAYS RETURN POLICY

We offer a free return policy within 30 days after your purchase on all unworn regular-priced item(s).

For health and hygiene reasons please wear undergarments when trying your kit on.

Goods must be returned “as-new”, in a saleable condition, be unworn, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition. 

Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you.

If you are unsure whether the product you are returning is no longer considered new, please contact us at info@peppermintcycling.com before proceeding with the return.

RETURN PROCEDURE

1. Click here to get a prepaid return label for the selected item(s) (if applicable)
2. Re-pack your package using the original or a similar package.
3. Print and put the return label on the package. If you are using the original package, make sure to cover the original shipping label.
4. If you can’t find your return label in your inbox, please check your spam folder.
5. Ship your return package. Find the closest UPS drop off or request a pick up. Note that pick up fees are on you.
6. Get your refund. Once your package is received, please allow us 5-10 business days to proceed with the refund. You’ll get a confirmation by email once it is done.

 

SAMPLES MERCHANDISE

All our samples are final sales. Under no circumstances could it be returned or form part of a warranty policy.

OUTLET MERCHANDISE

Items purchased from the outlet section are final sales, unless the item received is defective or does not match its description on the website.

THE FOLLOWING ITEMS ARE FINAL SALE

• Water bottles are not eligible for a return and do not qualify for a refund.
• Outlet Merchandise
• Sample items

GIFT CARDS

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

 

EXCHANGE

We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or color, order that style and send back the unwanted product.

 

HOLIDAY RETURN POLICY

We've extended our return policy through the holiday season. This policy applies to purchases from November 15 through December 31. To get a full refund, initiate a return for the item(s) before January 15. All items must be in their original condition to qualify for a full refund. 

 

INTERNATIONAL

International returns outside the US and Canada will be at your own expense. Please reach out to our customer support team at info@peppermintcycling.com to confirm you are eligible for a return.

 

RETAIL PURCHASES 

LE CHALET PEPPERMINT

Item(s) purchased in store at Le Chalet Peppermint are eligible for a refund if returned in store within 30 days of purchase. Items must be unworn, with labels.

 

AUTHORIZED RETAILERS

Any item purchased at an independent Peppermint retailer is subject to the store’s return policy. Please check with your local store for more information.