Orders / Shipping/ Warranty

How much is shipping?
Peppermint offers FREE SHIPPING for Canadian and US orders over the value of 150 CAD. All orders below will be charged carrier rates which are usually between 9-12 CAD.
Do you offer international shipping?
We currently ship to Canada, the United states and Europe. For all orders outside North America, there is a 40$ shipping fee. Peppermint is not responsible for any extra shipping, VAT or duty charges upon delivery for European orders.
An item is missing from my order. What should I do?
It is possible that we have shipped your order in more than one shipment. To verify, please see the shipping confirmation email and packing slip included in the package. The slip will confirm which items you should have received. If you are missing an item, please contact our customer service team within 30 days of receiving your package at support@peppermintcycling.com. We will do our best to find a solution as soon as possible.
When can I expect to receive my order?
Once your order is placed, it will take between 1 to 3 business days to be processed by the warehouse. Parcels shipped within Quebec normally take 1-3 business. For the rest of Canada and the US, orders will normally take 3 to 5 days to be delivered. Please refer to your tracking number for more information. During sale periods, shipping might take longer to be processed by the warehouse. You’ll receive a tracking number by email once it ships.
How can I modify my order?
We can’t modify an order once it is placed. If you need to cancel or update your shipping address, please reach out to our customer service team by chat or at support@peppermintcycling.com.
How can I cancel my order?
Please reach out to us by chat via our website. We will do our best to cancel your order before it ships. Orders usually ship within 1-3 business days. If the order is already shipped, we can’t cancel it, you’ll have to return it.
I made a mistake in my shipping address, how can I change it?
Please reach out to us at support@peppermintcycling.com with the correct shipping information. We will do our best to update your shipping address before the parcel leaves the warehouse. If for some reason we weren’t able to update your address before it ships, it is your responsibility to contact UPS to change the delivery and return the package to sender if needed. We are not responsible for the lost package when the address entered is incorrect. Note that we do not deliver to PO boxes.
What is your warranty policy?
All products from Peppermint cycling come with a 1 year warranty. If your product shows a weakness, we do offer a repair service. Write to us at info@peppermintcycling.com including photos of your product and a proof of purchase and we’ll see what we can do to revamp it.
I received a damaged item, how can I return it?
Each product goes through rigorous quality control, both in production and at our warehouse. This shouldn’t have happened. Please send us a picture of the defective item at support@peppermint.com with your order number and we will take care to replace the item.
Do you offer crash replacement?
We are sorry if you had an accident on the road or during training. We understand that sometimes an accident is unavoidable. If you had an accident with your Peppermint apparel, please send us photos at support@peppermint.com and we will offer you a 40% discount on the regular price of the item if it is still in stock or a similar item if it’s no longer available. The crash replacement offer is only valid on products still covered by our 1 year warranty.

Returns & Exchanges

What is your return policy?
We offer a free return policy within 30 days after your purchase on all unworn regular-priced item(s). Peppermint is committed to selling new high-quality products. Items must therefore be returned in their original condition with the tags attached to them. No exceptions. If you are unsure whether the product you are returning is no longer considered new, please contact us at support@peppermintcycling.com before proceeding with the return. You can find more information on our return policy and procedure here.
How can I exchange products?
We currently can’t process exchanges. If you are unsatisfied with your order, you may return it. Please refer to the refund section for more detailed information.
When will I receive my refund after returning items?
Please allow us 5 business days to refund your order once it’s received at the warehouse.
How do I return or exchange an item purchased from a retailer?
You may contact the retailer directly. Each store has a different return policy. We do not handle returns of products purchased from one of our retailers.

Products and Inventory

Why am I unable to select an item to put in my basket?
The item is out of stock in the selected color and size. We will not receive more stock for this item.
The preorder item I want is currently unavailable, when will you receive more stock?
If all the preorders for the selected color and size are sold, the item will no longer be available for this season. We will not receive more stock.
An item I recently purchased is now on sale. Am I entitled to a price adjustment?
If a regular-priced item goes on sale within 14 days of ordering, we can gladly offer you the difference in the form of a Peppermint Cycling gift card to use on your next purchase! To request a price adjustment, contact our customer service at info@peppermintcycling.com with your order number. To be eligible for a price adjustment, your purchase must meet the following criterias:

1. You originally purchased the item at full-price within the last 14 days
2. The item is still in-stock and available to purchase online Not valid on first-time customer offers or targeted offers. Cannot be combined with any other offers.

Not valid on Black Friday, Cyber Monday or other Holiday Season promotions. Not valid on outlet items or inventory sales. Effective on purchases made at PeppermintCycling.com
What is the right size for me?
You will find a size chart on each product page. You can also refer to the reviews of other customers for more information on the fit. If you still have doubts, you can contact us by chat or by email at support@peppermint.com.
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I accept the Terms of Use of peppermintcycling.com. I understand that any item purchased on peppermintcycling.com OUTLET or SAMPLES is neither exchangeable nor refundable, unless the item received is defective or does not match its description on the website.

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