Responsibilities

• Ensure a positive customer experience for businesses that purchase our products
• Respond to requests from our customers and representatives by phone or email.
• Assist/help our representatives during sales periods
• Enter B2B orders.
• Follow up on orders with customers by keeping them informed of delivery status.
• Perform order entry reports and share them with representatives and internal company services
• Record and coordinate requests for returns and exchanges
• Helps and participates in the implementation of procedures related to the use of the CRM system.
• Offer solutions in response to the possible problems of our B2B customers.
• Provides administrative support to the SAC team for any special project requested by Management.
• Made by customer feedback to internal team.  

Requirements

•  1 or 2 years of customer service experience
• Fluency in French and English (spoken and written)
• Ability to multitask
• Ease with computers
• Positive attitude, Energetic, in solution mode
• Good knowledge of the ski and bike industry (a bonus)

Benefits

BBy joining our team, you will be part of a dynamic and growing corporate culture where you can enjoy many benefits

• Collective insurance
• Employee Assistance Program
• group RRSP
• Hybrid work / Flexible hours
• Great discounts for employees in the outdoor industry
• Central location, near Parc Lafontaine
• Dynamic team with Social Club